Privacy notice for POL263 on WhatsApp
Last updated 1 November 2026.
This WhatsApp service lets policy holders of funeral insurers that use POL263, starting with
Falakhe Funeral Parlour, check their policy, payments and receipts, or ask to speak to a person.
POL263 is made and run by Chibikhulu (Private) Limited, Bulawayo, Zimbabwe.
What we receive
- Your WhatsApp number and the name on your WhatsApp profile, which WhatsApp sends us with every message.
- The messages you send us, such as your policy number, your ID number and the menu numbers you choose.
How we use it
- To confirm it is really you: we check that your policy number, your ID number and the WhatsApp number you are
messaging from all match the same person in your insurer's records.
- To answer you with your own policy status, payments and receipts.
- If you ask for a person, to let your insurer's staff know so they can contact you.
We do not use your details for advertising, and we do not sell them.
What we keep, and for how long
- This service does not save your ID number or the text of your messages. It passes your policy number and ID
number to your insurer's POL263 system once, to confirm who you are.
- It keeps a small record of where you are in the conversation (for example, signed in or not) and the policy
number you signed in with. A sign in ends after 15 minutes. This record is deleted after 30 days without use.
- It keeps WhatsApp's message reference numbers for 3 days, only to avoid answering the same message twice.
- Your insurer's POL263 system records that a WhatsApp check or request happened, as part of its normal audit
records. Your policy itself is kept by your insurer under its own policies.
Who else sees it
- WhatsApp (Meta), which carries the messages. Meta's own privacy policy applies to how WhatsApp handles them.
- Your insurer, through POL263, which holds your policy.
- Our hosting provider in London (DigitalOcean), where this service runs.
Your choices
- Reply 0 or STOP at any time to sign out.
- To have this service's record about you deleted, or to ask what we hold, contact us below. We will act within 30 days.
- To change or correct your policy details, contact your insurer.
Contact
Chibikhulu (Private) Limited, 12487 Nkulumane 12, Bulawayo, Zimbabwe.
Email: [email protected] ยท Phone: +263 71 217 1267